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    Is This the Service Industry? By: Brian Duffy

    This made it’s way to me via my daughter Erika and her F&B director Jim Brown at The Lethbridge Lodge. ¬†Good stuff and a great reminder to all of us in the industry – Our Guests are the reason we do this.¬†

     

    Is This the Service Industry?

    March 28, 2012 By: Brian Duffy

    Editor’s Note: The following is [...]